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Public Liability Insurance Claims: Steps to Take When a Customer Is Injured
Accidents involving members of the public can happen unexpectedly, even in the safest business environments. Whether a customer trips in a retailโฆ
Soft play insurance is a combination of covers for businesses running an indoor play centre: public liability for injury to children, parents and visitors, employersโ liability for your staff, and cover for the play frame, soft flooring and fittings. Many centres add business interruption, and product liability if they serve food.
Children are climbing, sliding and jumping on your equipment all day. Even with good supervision, bumps and falls are part of the business, so the right cover matters.
The right soft play cover depends on:

Cover that fits the way your centre works
Cover that fits the way your centre works
Children on the equipment all day, parents in the cafรฉ and parties at the weekend.
Children on the equipment all day, parents in the cafรฉ and parties at the weekend.

Public Liability
The main cover for a soft play centre. Protection if a child, parent or visitor is injured on the equipment or their property is damaged.

Employersโ Liability
Often a legal requirement once you employ staff, from play supervisors to your cafรฉ team.

Property & Contents
Protection for the play frame, soft flooring, ball pit and fittings.

Business Interruption
Support for income lost while the centre is closed after a fire, flood or other insured event.

Stock & Equipment
Cover for cafรฉ stock, party supplies and spare play equipment.

Product Liability
Protection against claims from food or drink you serve, including allergic reactions.

This type of business insurance may suit you if you run an indoor soft play or play centre with children and families on site.
This cover may suit:
Thereโs no fixed price. It depends on the size and capacity of your centre, the ages you cater for, your play equipment and how itโs inspected, your staffing, whether you serve food and your claims history.
Size and capacity
A larger centre with more children on site at once carries more risk.
Age ranges
Insurers look at whether you cater for toddlers, older children or both.
Staff and supervision
More employees increase your employersโ liability exposure, and supervision levels matter too.
Play equipment
The type, age and condition of your play frame and equipment.
Inspection regime
Regular, recorded inspections of the play frame show insurers the risk is managed.
Claims history
Insurers look at any previous claims, and your accident records, when they assess your cover.

How the quote process works
How the quote process works
Getting soft play insurance takes four steps: tell us about your centre, tell us what covers you need, compare specialist insurers, then get covered, often the same day.
Getting soft play insurance takes four steps: tell us about your centre, tell us what covers you need, compare specialist insurers, then get covered, often the same day.
Tell us about your centre
Your premises, capacity, staff and whether you serve food.
Tell us what you need
Which covers matter most, from public liability to business interruption.
We compare specialist insurers
We search our panel of 20+ UK insurers.
Get covered and open
Receive your documents, often the same day.
Trusted by thousands of businesses across the UK
Trusted by thousands of businesses across the UK
From everyday business insurance to complex specialist cover, our customers trust Insurance Revolution to find the right protection and provide expert support when it matters.
From everyday business insurance to complex specialist cover, our customers trust Insurance Revolution to find the right protection and provide expert support when it matters.
Soft play insurance guides
Soft play insurance guides
Practical advice on cover, equipment and keeping a play centre open.
Practical advice on cover, equipment and keeping a play centre open.
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Soft play insurance FAQs
Soft play insurance FAQs
Straight answers on cover, children, equipment and cost.
Straight answers on cover, children, equipment and cost.
Soft play insurance is a combination of covers for indoor play centres: public liability for injury to children and visitors, employersโ liability if you have staff, and cover for the play frame, flooring and fittings.
Related venues we cover
Related venues we cover
Soft play centres share food, customer and premises risks with these businesses, and each has its own cover needs.
Soft play centres share food, customer and premises risks with these businesses, and each has its own cover needs.
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Cafe & Coffee Shop Insurance
Hot drinks, light food and customers on site all day.
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Restaurant Insurance
Full kitchen operations with higher fire and food risk.
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Hospitality Insurance
Cover for venues that welcome guests, from cafรฉs to event spaces.